Guest Service Associate – Front Office

About the role

As a Guest Service Associate in the Front Office, you will be the first point of contact for guests, ensuring a smooth and welcoming experience from check‑in to check‑out. You will handle daily administrative tasks, respond to guest inquiries, and support the team in delivering high‑quality service.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures efficiently.
• Maintain the Front Office log book, shift reports, and banquet/function records.
• Resolve guest queries and complaints promptly, ensuring satisfaction.
• Coordinate with Housekeeping for room status and with other departments to address operational issues.
• Identify cost‑effective resource use and educate the team on best practices.
• Uphold quality standards and follow the Procedures & Standards Manual.
• Perform additional duties as delegated by management.

Required profile

• Relevant Front Office experience is an asset; fresh graduates may also apply.
• Bachelor’s degree or diploma in Hotel Management is a plus.
• Excellent communication and customer‑service skills.
• Detail‑oriented, service‑focused, and able to work well in a team.
• Self‑motivated, energetic, and professionally groomed.

Required skills

What we offer

• Opportunities for growth and learning within a global hospitality leader.
• A supportive environment that encourages personal development.
• Exposure to Accor’s worldwide network and career pathways.