Guest Relation Executive – Spa

About the role

The Spa by L'Occitane is looking for a Guest Relation Executive to welcome and assist guests at the front desk. This full‑time, on‑site position involves handling check‑ins, payments and providing accurate information about the property and spa services.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method and assign rooms.
• Issue room keys, activate Marriott Rewards accounts and ensure correct rate codes.
• Handle cash, vouchers, paid‑outs and balance receipts at the start and end of each shift.
• Compile daily reports, cashier and closing logs, and notify security of any theft reports.
• Provide guests with directions, property information and respond to service requests by coordinating with relevant staff.
• Support management in training, evaluating and coaching team members while upholding company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related guest‑service experience.
• Minimum 1 year of supervisory experience.

Required skills

• Proficiency with computer and POS systems.
• Cash handling and receipt reconciliation.
• Clear, professional communication and strong customer‑service orientation.