Guest Relation Executive

About the role

The Guest Relation Executive is the first point of contact for guests at The St. Regis New Delhi, ensuring a seamless check‑in experience and delivering personalized service throughout their stay.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards details and ensure correct rate application.
• Handle all payment types, vouchers, paid‑outs, and maintain cash balances and bank drops.
• Compile daily reports, cashier and closing logs, and communicate any theft reports to Loss Prevention.
• Provide guests with property information, directions and fulfill special requests by coordinating with appropriate staff.
• Assist management with training, evaluating, counseling and motivating team members.
• Maintain safety standards, report incidents, and uphold confidentiality and professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related hospitality experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with computers and POS systems.

What we offer

• Opportunity to work in a luxury hotel brand.
• Professional development and training.