Guest Experience Supervisor

About the role

The Guest Experience Supervisor ensures smooth check‑in and check‑out processes, delivers accurate billing, and provides exceptional service to all guests at JW Marriott Hotel New Delhi. This role combines front‑desk operations with supervisory responsibilities, supporting both guests and the front‑office team.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while handling payment authorizations.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, complete cashier and closing reports, and balance receipts.
• Assist guests with directions, property information, and special requests, coordinating with other departments as needed.
• Handle all payment types, vouchers, paid‑outs, and cash handling procedures, including bank drops.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
• Support management in training, evaluating, counseling, and motivating front‑office staff.
• Uphold company policies, safety standards, and maintain a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related front‑office or guest‑service experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with POS systems and computer‑based reservation software.