GSA - Front Office

About the role

As a Guest Service Associate (GSA) in the Front Office, you will ensure clean, hygienic, and safe environments throughout the hotel, contributing to exceptional guest satisfaction and operational profitability.

Key responsibilities

• Maintain impeccable cleanliness standards in guest rooms, public areas, and executive offices.
• Manage and safeguard departmental master keys and other security keys.
• Coordinate seamlessly with all hotel departments to optimise productivity and morale.
• Interact courteously with guests and staff, addressing queries and resolving issues promptly.
• Support team members to deliver high‑level service and personalized amenities.
• Report any matters affecting hotel interests to management.

Required profile

• Alert, courteous and helpful attitude at all times.
• Strong people‑management and coordination skills.
• Ability to interact efficiently with guests and hotel personnel.
• Commitment to delivering high service standards and guest satisfaction.
• Willingness to follow organisational standards and safety procedures.

Required skills