Front Office Executive

About the role

Accor is looking for an enthusiastic and detail-oriented Front Office Executive to join its team in Bengaluru, India. The role is the face of the organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency, working closely with colleagues across departments.

Key responsibilities

• Manage daily front office operations, including front desk procedures, reception, cashiering and reservations with accuracy and efficiency
• Provide friendly, professional service to all guests, showing empathy and transparency
• Build a clear understanding of hotel operations, departmental functions, layouts, key personnel and group arrivals
• Handle guest requests and credit-related issues, escalating to management when needed
• Promote and sell hotel promotions, facilities and services to guests
• Work with the Guest Service Manager and Assistant Manager to improve guest service and departmental performance
• Treat guests and colleagues from diverse backgrounds with respect and inclusivity, and perform other duties as directed by management

Required profile

• Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification
• At least 2 years of experience as a Front Office Associate, or 1 year as a Team Leader in a hotel or hospitality setting
• Proven ability to resolve conflicts and handle guest complaints with empathy and professionalism
• Active selling and upselling capability

Required skills

• Strong knowledge of front office operations, reservations systems, front desk procedures, reception protocols and cashiering
• Proficiency with hotel management systems and computer applications
• Excellent communication skills and strong organizational and time management abilities