Front Office / Bell Desk Associate (GSA)

About the role

The Front Office (GSA) associate is the first point of contact for guests at our resort, ensuring a warm welcome, seamless luggage handling, and exceptional service throughout their stay. You will work closely with the Bell Desk team, maintain accurate records, and support the overall guest experience.

Key responsibilities

• Greet guests on arrival, assist with luggage, and provide valet parking services.
• Maintain and update registration cards, guest registers, and Bell Desk documentation.
• Deliver messages, newspapers, and other items to guest rooms promptly.
• Ensure cleanliness, safety, and proper handling of resort vehicles and equipment.
• Provide accurate information on local attractions, VIP services, and special events.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Participate in nightly audit procedures and achieve a minimum 90% score on RENARD audits.
• Follow emergency protocols for fire, bomb threats, floods, and other incidents.

Required profile

• Demonstrates pride and commitment to achieving organizational objectives.
• Polite, helpful, and courteous attitude toward guests and colleagues.
• Strong communication skills for effective shift hand‑overs and team meetings.
• Ability to perform well under pressure and during peak periods.
• Maintains strong working relationships and promotes team spirit.

Required skills

What we offer

• Opportunity to work in a dynamic resort environment.
• Training in emergency response and audit procedures.
• Interaction with a diverse international guest base.