Front Desk Receptionist – Hospitality

About the role

WelcomHeritage Akashganga Heritage Hills Resort & Spa is seeking a professional and presentable Front Desk Receptionist to manage the reception area and ensure an exceptional guest experience. The role involves handling check‑ins, check‑outs, inquiries and coordinating with internal departments in a busy resort environment.

Key responsibilities

• Welcome guests and visitors with a warm, professional demeanor.
• Process guest check‑in and check‑out procedures accurately and efficiently.
• Answer incoming calls, respond to guest inquiries and manage reservation requests.
• Provide information on resort facilities, room bookings and services.
• Coordinate with housekeeping, reservations, restaurant and other departments to deliver seamless service.
• Handle guest concerns or complaints and ensure timely resolution.
• Maintain guest records, booking details, visitor logs and daily front‑office reports.
• Uphold grooming standards and represent the resort brand positively.

Required profile

• 2‑3 years of experience in hotel, resort or hospitality front‑office operations.
• Fluent in English, Hindi and Gujarati.
• Professional appearance, positive attitude and strong customer‑service orientation.
• Ability to multitask and work efficiently in a guest‑focused environment.

Required skills

• Proficiency with MS Office.
• Email handling.
• Reservation coordination.

What we offer

• Full‑time employment.
• Food and accommodation provided by the company.