Front Desk Associate / Hostel Host

About the role

As a Front Desk Associate / Hostel Host at Shalom Backpackers, you will be the first point of contact for travelers, creating a welcoming atmosphere and ensuring smooth operations across multiple Indian locations.

Key responsibilities

• Welcome guests, manage check‑ins/check‑outs and foster a friendly hostel community.
• Encourage positive online reviews and meet monthly review targets.
• Upsell room upgrades, café items, tours and achieve ancillary revenue goals.
• Handle reservations, walk‑ins, OTA bookings, cash, billing and daily occupancy reports.
• Supervise housekeeping, conduct room inspections and maintain cleanliness standards.
• Identify maintenance issues and coordinate with vendors for prompt resolution.

Required profile

• Strong communication and interpersonal skills.
• Fluent in English and Hindi.
• Friendly, confident and guest‑oriented personality.
• Ability to multitask in a fast‑paced environment.
• Passion for travel, hospitality and community building.
• Previous experience in hospitality, hostels, hotels, cafés or customer service is a plus.

Required skills

• Basic computer proficiency.
• Knowledge of OTA/PMS systems.

What we offer

• Accommodation in a staff dormitory.
• Complimentary staff meals.
• Exposure to travel and hospitality operations.
• Growth opportunities within Shalom Backpackers.
• Fun, young and creative work environment.
• Chance to meet travelers from around the world.