Fresher Call Centre Agent / CSR (Rotational Shifts)

About the role

We are looking for fresh graduates to join our fast‑paced call centre in Wadgaonsheri, Pune. As a Call Centre Agent/CSR you will provide first‑level support to clients and field service technicians, handling service tickets, part orders and usage queries.

Key responsibilities

• Receive and process emails, phone calls and service requests from clients and technicians.
• Accurately document all interactions in the service database.
• Update customers on service status and call completion.
• Gather client feedback to improve service quality.
• Troubleshoot service tickets and determine appropriate resolutions.
• Escalate unresolved issues to the relevant department.
• Assist field technicians with ticket management and workload issues.
• Communicate essential information across teams and departments.
• Ensure adherence to ETA and SLA requirements.

Required profile

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work in rotational shifts and handle week‑off schedules.

Required skills

• Proficiency in Microsoft Windows.
• Microsoft Word.
• Microsoft Outlook.
• Microsoft Excel.

What we offer

• On‑site work environment in Pune.
• Opportunity to gain experience in US banking and ATM operations.
• Training and development for freshers.