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This job expired on 07/10/2026. It no longer accepts applications.
French-speaking Service Desk Analyst
Zensar Technologies · Pune
Job description
About the role
We are looking for a French‑speaking Service Desk Analyst to be the first point of contact for IT incidents and service requests from Swiss end users. You will provide Level 1 support, communicate in French and English, and collaborate with global support teams.
Key responsibilities
- Receive, log, categorize, prioritize and track tickets via the ITSM tool.
- Provide Level 1 troubleshooting for Windows 10/11, Microsoft 365, network connectivity, VPN, email, printers and business applications.
- Escalate unresolved issues to Level‑2/Level‑3 teams following ITIL processes.
- Maintain SLA compliance, update ticket status and document resolutions.
- Participate in shift handovers, operational reviews and knowledge‑base updates.
Required profile
- Bachelor’s degree or diploma in Computer Science, IT or a related field.
- Experience in an IT Service Desk or Technical Support environment.
- Fluent French (B2/C1) and strong English communication skills.
- Knowledge of German or Italian is a plus.
Required skills
- Windows 10/11 operating systems.
- Microsoft 365 suite (Outlook, Teams, OneDrive).
- Active Directory administration.
- VPN and remote‑access solutions.
- Network fundamentals (LAN, WAN, Wi‑Fi).
- ITIL‑based Incident, Request and Problem Management.
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Zensar Technologies
Pune