French Customer Support Specialist (B2 Certified)

About the role

We are seeking a French‑speaking Customer Support Specialist to join a leading client’s call centre in Gurgaon or Bangalore. The role involves handling inbound voice queries in French, with occasional English support, and delivering accurate, empathetic assistance to customers.

Key responsibilities

• Answer and resolve customer inquiries via phone in French.
• Provide clear information, troubleshooting, and solutions while maintaining high satisfaction levels.
• Escalate unresolved issues to the appropriate department promptly.
• Adhere to rotational shift schedules and on‑site work requirements.

Required profile

• Minimum 6 months of experience in a customer‑facing role.
• Fluent in French (verbal and written) with a B2 certification.
• Ability to communicate in English when needed.
• Available to join immediately or within 15 days.

Required skills

• Strong verbal and written French language proficiency.
• Basic English communication skills.

What we offer

• Competitive CTC ranging from 4.5 to 6.5 LPA.
• Full‑time onsite position with rotational shifts.
• Opportunity to work with a reputable client in a dynamic call‑centre environment.