Fraud & Dispute Analyst (BA2)

About the role

Barclays is seeking a Fraud & Dispute Analyst (BA2) to monitor customer accounts for suspicious activity, manage fraud investigations and support risk and compliance initiatives. The role is based in Noida and involves collaboration with internal stakeholders and law‑enforcement agencies.

Key responsibilities

• Execute customer query support, including credit‑card inquiries, account management and case resolution related to suspected fraud.
• Collaborate with internal stakeholders, project teams and law‑enforcement agencies on potential fraud cases.
• Develop and implement fraud‑prevention strategies using detection tools and technologies.
• Support risk management, compliance and customer‑care functions as needed.
• Identify regulatory trends and update internal policies for fraud prevention.
• Manage KPIs to measure effectiveness of fraud‑prevention operations and drive improvements.
• Monitor financial transactions, conduct investigations and report fraud incidents.

Required profile

• Deliver operational excellence and high‑quality customer service.
• Execute tasks according to defined processes, collaborating with team members.
• Escalate policy breaches and manage risk in line with regulations.
• Maintain understanding of role responsibilities and how the team contributes to overall objectives.
• Make judgments based on factual analysis and build relationships with stakeholders.