Franchise Development Manager

About the role

The Franchise Development Manager (FDM) will be responsible for onboarding and launching new franchise stores, guiding partners through setup, ensuring timely launch, driving customer connections and supporting early business activation.

Key responsibilities

• Onboard and guide franchise partners through the complete store setup process.
• Coordinate location, pharmacist, licensing, infrastructure, equipment, inventory and training readiness.
• Ensure franchise stores are opened within the defined timeline.
• Execute pre‑launch customer connect and local market activation activities.
• Support franchise partners during the initial months of operations.
• Monitor customer connects, POS/billing performance and early business activation.
• Maintain regular field reports, CRM/portal updates and ensure proper handover to FRM.

Required profile

• 1–4 years of experience as a Medical Representative, Pharma Sales Executive or Territory Sales Executive.
• Strong field sales and territory management experience.
• Experience dealing with doctors, chemists, retailers or distributors preferred.
• Good communication, relationship management and follow‑up skills.
• Willingness to travel extensively within the assigned territory.
• Exposure to retail pharmacy, dealer/distributor development or franchise/retail expansion is a plus.
• Graduate B.Pharm / D.Pharm / B.Sc preferred.