FOE / Receptionist – Front Office & Guest Experience

About the role

The Receptionist is the first point of contact for employees, visitors, vendors and callers, shaping the initial impression of the organisation. This role combines front‑office duties with guest‑experience responsibilities, ensuring every interaction is warm, professional and efficient.

Key responsibilities

• Greet, assist and direct visitors, vendors and the public with a courteous demeanor.
• Answer, screen and route internal calls, taking detailed messages when required.
• Manage visitor badges, maintain electronic guest logs and oversee visitor registration.
• Provide administrative support such as mail handling, supply ordering, conference‑room preparation and travel assistance.
• Coordinate with building management, AV technicians and third‑party vendors for safety, security and facilities issues.
• Support event and meeting‑room scheduling and attend to on‑site functions to ensure a positive guest experience.
• Maintain visibility in the reception area and remain accessible via phone or walkie‑talkie.

Required profile

• Professional, friendly and courteous with strong communication skills.
• Ability to multitask, prioritize requests and handle irregular or extended hours.
• Reliability in providing advance notice for personal time off.
• Attention to detail in record‑keeping and adherence to safety and security protocols.

Required skills

• Proficiency with electronic guest‑management and building work‑order systems.