Executive – Guest Services Operations

About the role

The Executive – Guest Services Operations is responsible for delivering seamless check‑in experiences, handling payments, and ensuring guest satisfaction at our Goa property. You will act as the first point of contact for guests, manage daily cash operations, and support the front‑desk team.

Key responsibilities

• Process all guest check‑ins, verify identity, assign rooms, and issue keys.
• Enter Marriott Rewards data, ensure correct rate codes, and document exceptions.
• Secure payment, handle vouchers, paid‑outs, and charge processing.
• Prepare and balance cash receipts, count and secure the bank at shift start and end.
• Compile daily reports, cashier and closing logs, and notify security of any theft reports.
• Assist management with training, evaluating, counseling, and coaching staff.
• Maintain compliance with company policies, safety procedures, and appearance standards.
• Provide guests with property information, address service requests, and follow up to ensure resolution.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related hospitality experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with POS and computer systems for data entry.
• Basic cash handling and reconciliation skills.