Enterprise Tech Administrator I

About the role

The Enterprise Tech Administrator I – End User Support provides high‑quality technical assistance to employees across the organization. Working closely with global IT teams, the role ensures smooth operation of desktops, laptops, mobile devices and enterprise platforms while maintaining security and compliance.

Key responsibilities

• Deliver Level 1 and Level 2 support for Windows (and optional macOS) devices, productivity tools, VPN, network connectivity and enterprise applications.
• Install, configure, image, deploy and patch end‑user hardware using tools such as Intune, SCCM and Autopilot.
• Assist with onboarding and off‑boarding, provisioning access and managing hardware inventory.
• Support identity and access management via Azure AD/M365 and enforce endpoint security standards.
• Troubleshoot basic wired/wireless network, VPN and firewall access issues; support VOIP and video‑conferencing equipment.
• Maintain accurate records in ITSM tools, create knowledge‑base articles and ensure compliance with IT policies.
• Coordinate with vendors for hardware repairs, warranty claims and asset lifecycle management.

Required profile

• Bachelor’s degree in Computer Science, IT or related field (preferred).
• 1–3 years of experience in end‑user support or desktop administration.
• Strong communication and customer‑service orientation, ability to multitask in a fast‑paced environment.

Required skills

• Windows 10/11 administration (macOS knowledge optional).
• Networking fundamentals – TCP/IP, DHCP, DNS.
• Microsoft 365, Azure AD, Intune, SCCM, Autopilot.
• ITSM platforms such as ServiceNow, Jira Service Desk or Remedy.
• Endpoint security tools – antivirus, encryption, policy compliance.
• Hardware installation, imaging, deployment and patch management.
• VOIP, video‑conferencing and basic network troubleshooting.