End User L1 Support Engineer – Delhi

About the role

We are looking for an End User L1 Support Engineer to join our Delhi office. You will be the first point of contact for employees needing assistance with their devices, applications, and connectivity, ensuring smooth daily operations.

Key responsibilities

• Receive and log incidents and service requests via phone, email, walk‑in, chat, or ITSM ticketing tool.
• Troubleshoot laptops, desktops, printers, scanners, audio‑video equipment and common peripherals.
• Provide basic support for Windows 10/11, macOS, mobile devices and standard business applications.
• Assist users with Microsoft 365 apps such as Outlook, Teams, OneDrive, SharePoint and Office suite.
• Perform password resets, account unlocks, MFA guidance and other AD/Azure AD tasks.
• Install and configure approved software, printers and basic hardware following SOPs.
• Diagnose network issues including Wi‑Fi, LAN, VPN, DNS and DHCP connectivity.
• Deliver remote assistance using tools like TeamViewer or Zoho.
• Escalate complex issues to L2/L3, network, security or vendor teams as needed.
• Maintain knowledge base articles and support IT asset management activities.

Required profile

• 0–2 years of experience in an IT helpdesk, service desk or desktop support role.
• Familiarity with Windows 10/11, Microsoft Office, Outlook, Teams and common browsers.
• Basic understanding of laptops, desktops, printers, scanners and peripheral devices.
• Experience supporting Microsoft 365 services and Active Directory/Azure AD tasks.
• Fundamental networking knowledge (TCP/IP, Wi‑Fi, LAN, VPN, DNS, DHCP).
• Awareness of endpoint security tools such as antivirus, EDR, Zscaler or CrowdStrike.

Required skills

• Windows 10/11
• Microsoft Office & Outlook
• Microsoft Teams
• OneDrive & SharePoint
• Active Directory / Azure AD
• TCP/IP, Wi‑Fi, LAN, VPN, DNS, DHCP
• Endpoint security tools (antivirus, EDR, Zscaler, CrowdStrike)
• TeamViewer, Zoho remote support tools
• ITSM ticketing systems