Digital Customer Service Center Specialist – Supply Chain & Logistics (Assistant Manager)

About the role

The Digital Customer Service Center Specialist will support Bosch Mobility Aftermarket by delivering a modern, customer‑centric service hub. The role blends hands‑on customer support, process execution and digital enablement to ensure high‑quality service across multiple channels.

Key responsibilities

• Provide direct customer support and manage end‑to‑end service processes.
• Drive digital enablement and use analytics to improve response quality and efficiency.
• Support process optimisation and automation initiatives within the supply chain and logistics interface.
• Collaborate closely with customer support teams, process experts and cross‑functional partners.
• Apply structured problem‑solving techniques in an AI‑driven environment.

Required profile

• Bachelor's degree in Business Administration, Mechanical Engineering, MBA in Supply Chain Management or a related field.
• 5 to 9 years of professional experience in customer service, digital support, process or automation support, or a comparable environment.
• Strong customer‑first mindset, attention to detail, collaborative attitude and a continuous‑improvement orientation.

Required skills