Digital Customer Service Center Specialist – Assistant/Deputy Manager

About the role

The Digital Customer Service Center Specialist will support Bosch Mobility Aftermarket by delivering customer‑centric, high‑quality service across multiple channels. The role blends hands‑on support, process execution and digital enablement while driving automation and continuous improvement in an AI‑driven environment.

Key responsibilities

• Provide hands‑on customer support across phone, email and digital channels.
• Execute, monitor and optimise digital support processes and case handling.
• Collaborate with cross‑functional teams to design and implement automation initiatives.
• Analyse service KPIs, dashboards and reports to identify improvement opportunities.

Required profile

• Bachelor’s degree in Business Administration, Mechanical Engineering, Supply Chain Management, Computer Science or related field.
• 5–9 years of experience in customer service, digital support, process automation or related environments.
• Strong communication, collaboration and service‑oriented mindset.
• Detail‑focused, proactive attitude with a continuous‑improvement orientation.
• Analytical problem‑solving skills and ability to work with service KPIs and dashboards.

Required skills

• Automation Anywhere A360, UiPath, N8N (RPA tools).
• Power BI, Tableau (data visualisation).
• SAP SD and general SAP navigation.
• Git / GitHub version‑control.
• Python (basic awareness for automation).
• OutSystems, low‑code/no‑code platforms.
• CRM systems, case‑management tools, knowledge‑base platforms.
• Microsoft Office suite.