Developer Community Manager

About the role

Smartsheet is seeking a Developer Community Manager to build and lead its developer community in Bengaluru. You will lay the foundation, shape the culture, and design programs that turn individual developers into an engaged, thriving ecosystem.

Key responsibilities

• Act as the community’s primary voice by responding to questions and threads across platforms.
• Moderate channels to ensure a safe, inclusive environment, enforce guidelines, and manage escalations.
• Drive engagement by sparking conversations, surfacing resources, and keeping discussions active.
• Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs.
• Nurture emerging contributors and connect them to broader advocacy programs.
• Manage the content calendar; plan, create, and schedule engaging content with internal guests.
• Design developer challenges, prompts, and hackathons, and implement gamification and badging for recognition.
• Identify and help create technical content such as tutorials, guides, and use‑cases.
• Capture community feedback, pain points, and feature requests, translating them into actionable insights.
• Triage bug reports and roadmap requests, ensuring closure with community members.
• Report regularly on community health metrics like engagement rate, response time, and sentiment.

Required profile

• 5 + years of experience in developer relations or community management, with a track record of building communities from scratch.
• Proven success launching a community and scaling membership.
• Experience establishing governance, moderation, and content programs on Slack and platforms such as Discourse or Reddit.
• Computer Science degree, equivalent software‑engineering experience, or a strong foundation in open‑source development.

Required skills

• Slack
• Discourse
• Reddit