Customer Support Specialist
Bottomline
Job description
About the role
Bottomline is seeking a Customer Support Specialist to join its Paymode Revenue Operations team in India. The role works night shifts in a hybrid model, handling inbound calls and emails to ensure a positive customer experience.
Key responsibilities
- Handle 30‑40 inbound calls and 20 emails daily, documenting interactions in the CRM.
- Diagnose and resolve software‑as‑a‑service issues, escalating defects when needed.
- Maintain timelines for issue resolution and develop strong customer relationships.
- Participate in Bottomline’s C1 Customer Service program and identify opportunities to expand relationships.
Required profile
- Minimum 2 years of customer support experience, preferably with SaaS products.
- Proficiency in the Paymode‑X product and solid computer troubleshooting skills.
- Strong written and verbal communication, including business writing.
- Ability to work independently on night shifts and manage multiple priorities.
Required skills
- Paymode‑X
- Salesforce (preferred)
- Software troubleshooting and diagnostics
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 16 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Bottomline