Customer Support Associate – Voice & Digital Channels
paytm · Mumbai
Job description
About the role
We are looking for a dynamic CST Associate for a blend of voice and non‑voice processes, handling customer interactions across multiple communication channels.
Key responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries via email, chat, and other digital platforms.
- Provide accurate information on products, services, and policies.
- Troubleshoot issues and escalate when required.
- Maintain professionalism and ensure customer satisfaction.
- Document interactions and follow up as needed.
- Collaborate with internal teams to improve service quality.
- Meet KPIs and SLA targets while adhering to company policies and processes.
Required profile
- 2–4 years of experience in voice and non‑voice customer service.
- Excellent communication skills in English (written and verbal).
- Strong problem‑solving abilities and ability to multitask efficiently.
- Willingness to work rotational shifts (6 days/week).
- Good interpersonal and teamwork skills.
Required skills
- Familiarity with CRM tools (advantageous).
- Experience with AI tools (preferred).
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Published 4 hours ago
Expires 1 month from now
7 views · 0 interested
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paytm
Mumbai