Customer Success Representative – Spanish Language

About the role

We are seeking a proactive Customer Success Representative who will be the primary point of contact for our Spanish‑language website clients in Bangalore. The role involves delivering day‑to‑day support, coordinating digital campaigns, and ensuring a smooth experience for customers.

Key responsibilities

• Provide daily assistance to website clients, resolve queries and track issue resolution.
• Execute the monthly engagement plan by finalising website banners, promotional campaigns and content updates.
• Collaborate with delivery, design and technical teams to develop and deploy digital assets on schedule.
• Maintain strong relationships through regular communication, follow‑ups and status reporting.
• Monitor project timelines and ensure deliverables are completed within agreed deadlines.
• Record all customer interactions, requests and project updates accurately.

Required profile

• Bachelor’s degree or equivalent qualification.
• Fluent in Spanish (written and spoken) and proficient in English.
• 2‑5 years of experience in customer‑facing roles, preferably in digital marketing or website management.
• Excellent communication, interpersonal and presentation abilities.
• Strong organisational skills and the ability to handle multiple requests simultaneously.

Required skills

• Microsoft Office
• Google Workspace
• SEO
• Digital Marketing
• Website Management