Customer Success Account Manager – Digital Sales (SMB)

About the role

The Customer Success Account Manager (CSAM) will own a defined portfolio of Adobe’s SMB customers in North America, focusing on new customer acquisition, upselling and cross‑selling Adobe Digital Media cloud solutions. You will guide customers through adoption, optimize their product experience and collaborate with internal teams to ensure success.

Key responsibilities

• Develop deep knowledge of Adobe’s Digital Media product suite and conduct value‑led conversations with prospects and existing customers.
• Identify and prioritize accounts with the highest propensity to buy, executing outreach via phone and email.
• Manage Marketing Qualified Leads (MQLs) within defined SLA to maximize revenue.
• Research customer contracts, purchasing history and external data sources (LinkedIn, ZoomInfo) to uncover expansion opportunities.
• Maintain an accurate opportunity pipeline and provide weekly updates to management.
• Collaborate with Solution Specialists and functional teams to resolve issues related to Creative Cloud subscriptions and promote additional Adobe solutions such as Adobe Sign, Substance, Stock and Frame.io.

Required profile

• 3+ years of experience in a SaaS or digital media sales role, preferably serving SMB segments.
• Proven ability to manage a large customer set and drive upsell/cross‑sell initiatives.
• Excellent oral and written communication skills with a value‑selling mindset.
• Strong organizational, documentation and follow‑through capabilities.
• International sales exposure to North American markets and willingness to work US time zones.
• Bachelor’s degree or equivalent.