Customer Service Executive – Network Operations & Support

About the role

The Customer Service Executive – Network Operations & Support is responsible for ensuring the smooth operation and maintenance of Tata Communications' network infrastructure. This operational position works in a fast‑paced, 24x7 environment and may seek guidance to deliver high‑quality outcomes.

Key responsibilities

• Maintain, administer, upgrade and troubleshoot network tools and equipment.
• Assist with installations for new and existing customer and internal projects, including terminations, testing, labeling of transmission media and hardware installations.
• Monitor and achieve Service Level Agreements (SLAs) proactively.
• Conduct vulnerability assessments for networks, servers, applications and operating systems.
• Perform regular network security audits and scanning.
• Compile and track vulnerabilities over time for metric reporting.
• Ensure timely upgrades of tools and related documentation such as SOPs.

Required profile

• Strong problem‑solving abilities.
• Prior experience providing technical support in high‑availability, 24x7 environments.
• Good knowledge of networking concepts and operating systems.

Required skills

• Network troubleshooting
• Vulnerability assessment
• Network security auditing