Customer Service Associate – Voice (French)

About the role

Accenture is looking for a Customer Service Associate – Voice to join its French‑speaking support team. You will handle outbound collections (OTC) and provide end‑to‑end assistance to customers in a fast‑paced call‑center environment.

Key responsibilities

• Manage French‑language outbound collections and related customer interactions.
• Resolve routine inquiries by following established guidelines and escalation procedures.
• Maintain accurate records of communications and account status.
• Collaborate with internal teams and supervisors to meet service level agreements.
• Work rotational shifts as required to ensure coverage.

Required profile

• BCom degree or equivalent.
• 1 to 3 years of experience in customer service or accounts receivable.
• Expert level proficiency in French (both spoken and written).
• Strong ability to build client relationships and manage multiple stakeholders.
• Capacity to work under pressure and meet deadlines.

Required skills

What we offer

• Opportunity to work for a global leader in professional services.
• Exposure to a diverse client base across multiple industries.
• Structured training and development programs.