Customer Service Associate - E-commerce Support

About the role

Fusion CX is hiring Customer Service Associates in Durgapur for an e-commerce customer support process. The associate assists customers with their queries in Hindi or English, depending on the customer's preference, using internet-based tools, mobile applications and computer systems. Freshers are welcome, as are candidates with 1-2 years of relevant experience.

Key responsibilities

• Communicate with customers in Hindi and English according to their preferred language.
• Understand customer queries and provide appropriate assistance through professional communication.
• Navigate internet-based platforms, mobile applications and computer systems to support customer interactions.
• Use Microsoft Excel and Microsoft Word for routine process-related tasks.
• Maintain clear and effective communication while following established process guidelines and customer service standards.

Required profile

• Class 12 pass or equivalent; freshers are welcome.
• Ability to understand and communicate in both Hindi and English, with English at Versant Level 3 or 4.
• Good communication skills and a customer-focused attitude.
• Willingness to learn and adapt to customer support processes.

Required skills

• Working knowledge of the internet, mobile applications and system navigation.
• Basic working knowledge of Microsoft Excel and Microsoft Word.

The work mode is office-based in Durgapur, West Bengal, India. Applications are made through the employer's careers page by filling out a form and uploading a CV.