Customer Service Associate - E-commerce Support (Hindi & English)

About the role

Fusion CX is hiring Customer Service Associates for an inbound e-commerce support process in Durgapur. The associate supports e-commerce-related queries and communicates with customers and business partners to understand issues and propose solutions. The role suits people with strong Hindi and English communication skills, analytical abilities and an interest in online shopping and e-commerce operations.

Key responsibilities

• Communicate effectively in Hindi and English with customers and business partners.
• Understand and assess concerns or problem statements raised by suppliers and vendors.
• Use analytical and logical reasoning to identify underlying issues and propose solutions.
• Communicate information clearly through verbal and written interactions.
• Work with Microsoft Office and Google Workspace tools, including spreadsheets and documents.
• Apply e-commerce knowledge to customer support where relevant.
• Maintain a professional, solution-oriented approach to queries.

Required profile

• Class 12 pass or equivalent education.
• Strong communication skills in Hindi and English; knowledge of an additional regional language is an advantage.
• Previous e-commerce experience or knowledge is an added advantage.
• Solution-oriented mindset and ability to understand issues and communicate clearly.

Required skills

• Microsoft Office and Google Workspace (spreadsheets and documents).
• Analytical and logical reasoning, with problem assessment and solution identification.
• Supplier and vendor query understanding.

Candidates apply through the Fusion CX application form on the careers page, uploading their CV.