Customer Service Associate - Banking Collections

About the role

Fusion CX is hiring Customer Service Associates for a financial collections process based in Kolkata. You will manage customer interactions about outstanding payments and overdue accounts, follow up on pending dues and support collection activities while maintaining professional relationships. The role also involves monitoring outstanding accounts and working toward monthly collection targets, using basic knowledge of financial products. The schedule requires flexibility to work across seven days.

Key responsibilities

• Manage and execute collection processes effectively.
• Contact customers and follow up on outstanding accounts and overdue payments.
• Build and maintain professional relationships with customers to support timely collections.
• Monitor pending accounts and keep consistent follow-up.
• Communicate with customers in Hindi and English about outstanding payments.
• Apply basic knowledge of personal loans, business loans and credit cards when handling customers.
• Work toward monthly collection targets with a customer-focused approach.

Required profile

• Minimum Class 12 pass or equivalent; freshers are welcome to apply.
• Minimum 6 months of experience in collections preferred; candidates with a DRA (Debt Recovery Agent) certificate are preferred but not required.
• Experience handling financial products or working in collection processes is an advantage.
• Ability to communicate effectively in Hindi and English.

Required skills

• Good verbal communication and interpersonal skills.
• Basic understanding of financial products such as personal loans, business loans and credit cards.
• Debt collection, customer relationship management, negotiation and target orientation.