Customer Relations Executive / Senior Executive

About the role

The Customer Relations Executive / Senior Executive will manage audit scheduling and contract administration for all schemes at Bureau Veritas in Mumbai. The role ensures compliance with ISO 17021:2011 and aligns with the Bureau Veritas Quality Assurance System and Code of Ethics.

Key responsibilities

• Schedule audits in coordination with clients, maintaining a minimum of three months’ lead time and adhering to ISO 17021:2011 requirements.
• Manage scheme‑specific audit schedules using Siebel and ACTIS tools.
• Administer contracts by keeping client information up‑to‑date in Siebel.
• Monitor scheduling performance through the SAS Portal (Management Information System).
• Allocate competent audit teams, provide necessary training, and maintain desired resource utilization rates.
• Track and report audit scheduling performance metrics.

Required profile

• Strong understanding of ISO 17021:2011 and Bureau Veritas management system requirements.
• Ability to ensure timely incorporation of client administrative changes in production tools.
• Proven track record of meeting scheduling KPIs and maintaining resource utilization.
• Excellent attention to detail for contract administration.

Required skills

• Siebel
• ACTIS
• SAS Portal
• Knowledge of ISO 17021:2011 standards