Customer & Plant Quality Champion

About the role

We are looking for a Customer and Plant Quality Champion to ensure the highest quality standards at our automotive electronics plant in Chennai. You will drive quality management, support certifications and act as the main liaison with customers on quality matters.

Key responsibilities

• Ensure compliance with the plant’s Quality Management System (QMS) and prepare for automotive QMS certification.
• Support change‑management processes, including customer information and approvals.
• Review and authorize quality gates for new projects and coordinate PPAP submissions.
• Manage claims, warranty handling, and analysis of field failures (0 km complaints).
• Oversee IQIS system for complaint handling and drive continuous quality improvements across the value stream.
• Implement zero‑defect initiatives and conduct risk assessments for concessions or complaints.
• Coordinate internal, external, and customer audits, and support product and process audits.

Required profile

• B.E. in Mechanical or Electrical Engineering.
• 2–3 years of experience in customer‑focused quality management within the automotive sector.
• Strong negotiation, communication and conflict‑management abilities.
• Team‑working skills and emotional stability for leading teams.

Required skills

• Quality Management System (QMS) implementation.
• PPAP coordination.
• IQIS complaint management.