Customer Experience Advisor

About the role

PhonePe is looking for a Customer Experience Advisor to join its fast‑growing Customer Experience Operations team in Bangalore. You will act as a trusted advisor, helping merchants and users resolve issues quickly while feeding valuable insights back to product and engineering.

Key responsibilities

• Own end‑to‑end resolution of customer problems across payments, recharges, and financial services.
• Collaborate with internal teams (product, engineering, fraud, operations) to improve processes and reduce friction.
• Gather real‑time feedback and provide actionable recommendations to enhance the PhonePe platform.
• Maintain accurate records of interactions and track key performance metrics.
• Escalate complex cases to senior leadership when needed.

Required profile

• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Customer‑centric mindset and a passion for solving problems.
• Ability to work in a high‑volume, fast‑paced environment.
• Experience in a customer support or advisory role, preferably in fintech or digital payments.

Required skills