Customer Care Executive – Inbound US Voice Sales

About the role

We are looking for a Customer Care Executive to join our inbound US voice team. In this role you will be the first point of contact for callers, delivering exceptional service while actively promoting and selling our products and services.

Key responsibilities

• Answer inbound calls from US customers in a courteous, professional manner.
• Listen actively, ask probing questions, and identify customer needs.
• Provide accurate information on products, pricing, promotions, and upsell where appropriate.
• Handle objections and concerns with empathy, aiming to close sales.
• Document all interactions, inquiries, and sales in the CRM system.
• Achieve or exceed individual and team sales targets.
• Maintain up‑to‑date knowledge of product offerings and industry trends.

Required profile

• Excellent verbal and written English communication skills.
• Previous experience in a customer service or sales role, preferably in a call‑center environment.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Strong problem‑solving abilities and quick thinking.
• Comfortable working in a fast‑paced setting with rotational shifts, including evenings, weekends, and holidays.
• Bachelor’s degree in any field is preferred.

Required skills

• Basic computer proficiency.
• Familiarity with CRM systems.