Consultant - Enablement, PSS

About the role

Ingram Micro is hiring a Consultant, Enablement & Engagement for its Platform Services & Support (PSS) function in Mumbai. The role drives the adoption and sustained use of new processes, tools, technologies and ways of working across PSS by building enablement, engagement, communication and adoption plans with leaders, site managers, supervisors, champions and change and training teams.

Key responsibilities

• Develop and run enablement and adoption plans, assess change impacts and stakeholder needs, and recommend solutions to adoption barriers
• Act as a trusted advisor to PSS leaders and partners with change, training, communications, product, process and operational teams
• Maintain a network of site contacts and champions and lead enablement activities through the implementation lifecycle
• Develop communications and training materials, review them for accuracy, and deliver virtual and in-person training, workshops and leadership briefings
• Define adoption measures, monitor usage and compliance, analyse adoption data and report back with recommendations
• Evaluate enablement and process practices, create reusable standards and templates, and contribute to strategic initiatives

Required profile

• Bachelor's degree in business, organizational change, communications, learning and development, operations or a related discipline, or equivalent experience
• At least 10 years of relevant functional experience, including at least 5 years in enablement, change management, business transformation, training, engagement or process improvement
• Demonstrated experience developing and implementing enablement, communication, training or adoption strategies
• Experience leading virtual and in-person training, workshops and stakeholder sessions
• Ability to travel as required and to work across functions, countries and organizational levels in a fast-paced environment

Required skills

• Knowledge of change-management and process-improvement methodologies
• Strong analytical, presentation, facilitation, training and written communication skills
• Proficiency with Microsoft Office and planning, collaboration, reporting and presentation tools