Community Associate – Member Experience

About the role

The Community Associate is the face of WeWork, responsible for creating a welcoming environment and supporting members throughout their journey. You will work closely with the Community Management team to ensure smooth daily operations and drive member engagement.

Key responsibilities

• Serve as the first and last point of contact for members and visitors, managing front‑desk duties during business hours.
• Greet, check‑in, and escort guests, schedule tours, and handle on‑demand member check‑ins and check‑outs.
• Distribute promotional materials, assist with event set‑up and breakdown, and create event posters and newsletters.
• Support community initiatives, facilitate member introductions, and manage communications via email and print.
• Resolve member issues, track tickets, and conduct one‑on‑one feedback sessions.
• Contribute to renewal and growth targets, oversee special amenities, and help generate ancillary revenue.

Required profile

• Strong interpersonal skills with a customer‑focused mindset.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and organizational abilities.

Required skills

What we offer

• Dynamic, fast‑growing work environment.
• Opportunities for professional development within a leading flexible workspace provider.
• Collaborative culture driven by creativity and shared vision.