Claim Intake Specialist – Pune

About the role

The Claim Intake Specialist is responsible for accurately processing new claim submissions, verifying policy and coverage details, and providing organized administrative support to the claims department. This position requires strong attention to detail and the ability to handle a high volume of data entry tasks.

Key responsibilities

• Enter all new claims received via email into the claims management system and monitor the inbox for timely processing.
• Review and interpret claim correspondence and policy information to ensure correct claim setup and verify coverage using claim systems.
• Prepare claim files, confirm completeness of loss information, and generate initial acknowledgement letters for insureds and claimants.
• Communicate with internal staff via email, phone, and Microsoft Teams to support workflow efficiency and timely follow‑up.

Required profile

• Strong attention to detail and accuracy in data entry.
• Ability to interpret written correspondence and policy information.
• Effective communication and organizational skills.
• Customer‑service orientation with problem‑solving ability.
• Capability to manage multiple tasks in a fast‑paced environment.

Required skills

• Proficiency with claims management systems and related platforms.