Claim Intake Specialist - PCM

About the role

The primary function of this role is to support the PCM Claims Intake process by accurately setting up claims, reviewing intake documentation, routing claims to the appropriate adjusters, and maintaining service quality standards.

Key responsibilities

• Perform claim setup activities for Property (Pet) and Casualty claims as per SOP.
• Review claim submission documents, emails, and supporting information.
• Run loss reports as required by SOP.
• Assign claims to onshore claim adjusters and ensure timely routing.
• Send acknowledgment letters to onshore teams for review.
• Maintain professional communication with stakeholders.
• Utilize W5 and related claims systems.
• Review policy documents using Foxit Reader.
• Maintain 95% quality accuracy and meet weekly production targets.
• Participate in cross‑training and provide backup support across BAU processes.

Required profile

• Professional, positive, and customer‑focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.

Required skills

• W5 claims system
• Foxit Reader