Captain Waiter

About the role

The Captain Waiter leads the dining area at Chelvies Coffee, ensuring guests receive prompt, courteous, and accurate service. This full‑time, on‑site position is based in Connaught Place and involves coordinating the service team, managing guest interactions, and supporting daily operations.

Key responsibilities

• Greet and seat guests, take orders, and monitor table turnover.
• Guide team members on service standards, menu knowledge, and presentation.
• Check food and beverage presentation, handle special requests, and resolve guest feedback professionally.
• Support opening and closing procedures, maintain cleanliness and organization of the service area.
• Collaborate with kitchen staff and management to ensure smooth service flow.

Required profile

• Strong customer‑service orientation with a focus on hospitality and guest satisfaction.
• Experience in food & beverage operations and coordination with kitchen teams.
• Effective communication skills for interacting with guests, staff, and management.
• Ability to work flexible hours, including weekends and holidays, and stand or walk for extended periods.
• High school diploma or equivalent; hospitality training is a plus.

Required skills