Call Center Executive – ERP Support & Customer Handling

About the role

Olivo Technologies is seeking a motivated Call Center Executive to provide first‑line support for its ERP solutions. You will interact with clients via phone, address their ERP‑related queries, and ensure a smooth experience throughout the support process.

Key responsibilities

• Handle inbound and outbound calls from ERP users.
• Diagnose and resolve ERP‑related issues or route them to the appropriate internal team.
• Maintain accurate records of all customer interactions.
• Follow up with clients to confirm issue resolution and gauge satisfaction.
• Collaborate with technical and functional teams to expedite problem solving.

Required profile

• 1–3 years of experience in a call centre or customer support environment.
• Strong verbal communication skills in English and Malayalam.
• Ability to quickly learn and navigate ERP software.
• Professional attitude with a focus on customer satisfaction.

Required skills

• Basic computer proficiency.