Account Manager – B2B Travel Tech Startup

About the role

We are a fast‑growing B2B travel technology startup enabling travel agents to book flights, hotels and holidays through a seamless platform. As an Account Manager you will be the primary point of contact for a portfolio of 100‑200 travel agents, helping them maximise their business while ensuring a delightful experience.

Key responsibilities

• Build and nurture a highly engaged community of travel‑agent entrepreneurs.
• Educate agents about TravClan’s platform and services, managing their accounts end‑to‑end.
• Collaborate with finance, product and marketing teams to improve processes, products and market reach.
• Drive agent retention and increase transaction volume on the platform.
• Address agent grievances related to payments, services and products, ensuring high satisfaction.
• Handle feedback and escalations from agents and vendors promptly.
• Organise and host offline and online events, meet‑ups and webinars for agents across the country.

Required profile

• Prior experience in account management, sales or a related customer‑facing role.
• Ethical, hardworking mindset with a passion for startups.
• Strong structured problem‑solving ability and disciplined, process‑oriented approach.
• Excellent business acumen and willingness to learn.
• Customer‑centric attitude and ability to work under tight timelines.

Required skills

• Effective communication and negotiation skills.
• Ability to manage multiple accounts and resolve escalations.

What we offer

• Competitive salary ranging from ₹5.4 LPA to ₹7.5 LPA.
• High ownership role in a fast‑paced environment with no hierarchy.
• Opportunity to work closely with founders and a passionate young team.
• Fast career growth with clear promotion paths (Associate to GM/Director).
• Dynamic culture focused on innovation and customer excellence.