ServiceNow Platform & ITSM Developer

About the role

We are looking for an experienced ServiceNow Platform & ITSM Developer to lead the design, development, and operation of our ServiceNow environment. You will ensure platform reliability, drive automation initiatives, and support strategic ITSM transformations.

Key responsibilities

• Own ServiceNow platform operations, guaranteeing availability, performance, and minimal business disruption.
• Lead ATF and Redline activities, including automated regression testing and release validation.
• Plan and execute platform releases, upgrades, patching, cloning, instance migrations, and production deployments.
• Provide technical leadership for ServiceNow development, configuration, integrations, and enhancements.
• Drive CMDB improvements, data quality, CI relationships, and governance.
• Evaluate and implement ServiceNow AI, Now Assist, and automation capabilities.

Required profile

• BE/B.Tech or equivalent engineering degree.
• 8+ years of hands‑on ServiceNow development, administration, and platform operations.
• Proven experience leading complex platform issues, root‑cause analysis, and preventive actions.

Required skills

• ServiceNow platform architecture and ITSM modules.
• CMDB, ServiceNow AI, ATF, Redline.
• Business Rules, Script Includes, Client Scripts.
• Flow Designer, Service Catalog, Integration Hub, APIs.

What we offer

• Opportunity to work within Bosch’s global technology powerhouse.
• Exposure to cutting‑edge automation and AI capabilities.
• Collaborative environment with cross‑functional teams.