L2 Administrator – Technical Support
Wipro · Hyderabad
Job description
About the role
The L2 Administrator will support the triage and documentation of priority incidents, handle software and hardware service requests, and ensure Service Level Agreement (SLA) compliance. The role works closely with the support team to resolve P3 tickets and maintain smooth IT operations.
Key responsibilities
- Perform initial triage for priority (P3) incident tickets, document actions, and follow defined SLA and escalation procedures.
- Track and assist in the resolution of software, hardware, and network service requests, ensuring accurate logging and timely completion.
- Monitor SLA timelines throughout the lifecycle of priority tickets and raise escalations for potential breaches.
- Assist in creating and executing change requests related to incident resolution.
Required profile
- 1‑3 years of experience in technical support or a similar IT service role.
- Strong attention to detail for ticket documentation and SLA tracking.
- Ability to follow defined processes and escalation paths.
Required skills
- Technical Support
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Published 1 month ago
Expires 3 weeks from now
54 views · 0 interested
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Wipro
Hyderabad
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