Director of Rooms

About the role

The Director of Rooms is responsible for delivering a flawless guest experience from check‑in to check‑out at Hyatt Centric Candolim Goa. Working closely with all department heads, the role ensures brand standards are met and continuously improves the rooms operation.

Key responsibilities

• Oversee the entire rooms experience, coordinating with each Head of Department to guarantee seamless service.
• Implement and monitor both mandatory and optional Hyatt brand standards across all guest‑facing areas.
• Welcome regular and VIP guests, manage their reservations, room assignments and check‑in procedures.
• Drive the Guest Recognition Programme and ensure the “Touches of Hyatt” and Rooms Top 20 initiatives are executed.
• Conduct regular inspections of rooms and public areas to maintain quality standards.
• Collaborate with Engineering to keep guest rooms and public spaces in optimal condition.
• Analyse Consumer Audit results and implement corrective actions.
• Partner with the Executive Committee and other departments to support overall hotel success and guest satisfaction.

Required profile

• Graduate degree (minimum).
• Extensive experience in hotel rooms management or a comparable senior hospitality role.
• Proven leadership abilities and a strong focus on guest satisfaction.
• Excellent collaboration skills across multiple departments.

Required skills