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This job expired on 08/10/2026. It no longer accepts applications.
Process Associate – Voice Process (Freshers) – Bangalore
HCLTech · Bengaluru
Job description
About the role
HCL is conducting a virtual interview drive to recruit fresh graduates for a Voice Process Associate position in Whitefield, Bangalore. The role involves handling inbound and outbound customer calls during the US night shift, providing support and service to clients.
Key responsibilities
- Answer and place inbound and outbound calls in a high‑volume call centre environment.
- Deliver accurate information and resolve customer queries in a professional manner.
- Maintain call quality standards and adhere to shift schedules.
- Document interactions and update relevant systems as required.
Required profile
- Recent graduate (Arts, Science, UG, PG, MBA, MA, M.Com) seeking a full‑time role.
- Excellent verbal communication and interpersonal skills.
- Willingness to work night shifts aligned with US timings.
- Ability to handle both inbound and outbound calls.
Required skills
- Proficiency in spoken English.
What we offer
- Cab facility for commuting.
- Training by international trainers and exposure to global processes.
- Competitive salary package.
- Night shift schedule.
- Supportive work environment.
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HCLTech
Bengaluru
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