Driver Service Representative

About the role

We are looking for a full-time Driver Service Representative to join our Kolkata team. In this on-site position you will oversee the daily operations of our on-demand driver service, ensuring that customers receive timely and reliable transportation through our platform.

Key responsibilities

• Coordinate driver tasks and monitor service performance via the UnoTasker application.
• Onboard new drivers, providing them with the necessary training and support.
• Handle customer inquiries and resolve issues to maintain high satisfaction levels.
• Monitor service quality and work with internal teams to streamline processes.
• Ensure compliance with local geography knowledge and regulatory requirements.

Required profile

• Strong communication and customer-service abilities.
• Organizational and leadership skills.
• Experience managing driver operations (preferred but not mandatory).
• Familiarity with Kolkata’s geography and relevant regulations.
• Ability to thrive in a fast-paced environment.

Required skills