Logistics Associate

About the role

We are seeking a proactive and detail‑oriented Logistics Associate to manage end‑to‑end logistics operations across India. The role involves overseeing order fulfillment, dispatch coordination, and delivery performance in a fast‑paced direct‑to‑consumer environment.

Key responsibilities

• Coordinate daily order dispatches across marketplaces, website, and B2B channels.
• Ensure proper documentation (invoices, e‑way bills, labels) for all shipments.
• Manage relationships with courier partners (e.g., Delhivery, Blue Dart) and ensure timely pickups.
• Track shipments, proactively resolve delivery delays, returns‑to‑origin (RTOs), and escalations.
• Maintain records and update ERP/Excel with shipment status.
• Collaborate with internal teams for order processing, packaging, and dispatch readiness.
• Handle reverse logistics, including returns, exchanges, and damaged goods.
• Monitor and meet service level agreements (SLAs) and improve delivery turnaround time (TAT).

Required profile

• Proactive and detail‑oriented mindset.
• Ability to work in a fast‑paced D2C environment.
• Strong execution and problem‑solving skills.
• Good communication and coordination abilities.

Required skills

• Proficiency in Excel for tracking and reporting.
• Experience with ERP systems.
• Familiarity with logistics documentation such as invoices, e‑way bills, and labels.