Logistics Associate
Zepcruit · Région métropolitaine de Kolkata
Job description
About the role
We are seeking a proactive and detail‑oriented Logistics Associate to manage end‑to‑end logistics operations across India. The role involves overseeing order fulfillment, dispatch coordination, and delivery performance in a fast‑paced direct‑to‑consumer environment.
Key responsibilities
- Coordinate daily order dispatches across marketplaces, website, and B2B channels.
- Ensure proper documentation (invoices, e‑way bills, labels) for all shipments.
- Manage relationships with courier partners (e.g., Delhivery, Blue Dart) and ensure timely pickups.
- Track shipments, proactively resolve delivery delays, returns‑to‑origin (RTOs), and escalations.
- Maintain records and update ERP/Excel with shipment status.
- Collaborate with internal teams for order processing, packaging, and dispatch readiness.
- Handle reverse logistics, including returns, exchanges, and damaged goods.
- Monitor and meet service level agreements (SLAs) and improve delivery turnaround time (TAT).
Required profile
- Proactive and detail‑oriented mindset.
- Ability to work in a fast‑paced D2C environment.
- Strong execution and problem‑solving skills.
- Good communication and coordination abilities.
Required skills
- Proficiency in Excel for tracking and reporting.
- Experience with ERP systems.
- Familiarity with logistics documentation such as invoices, e‑way bills, and labels.
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Published 5 hours ago
Expires 1 month from now
3 views · 0 applications
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Zepcruit
Région métropolitaine de Kolkata