Customer Service Associate – US Retirement Services

About the role

This position supports TIAA’s US retirement services (401K & 403B) within Accenture’s client services team. You will join a trainee program, rotate across retirement processes, and learn to execute tasks according to standard operating procedures while adhering to quality standards.

Key responsibilities

• Complete assigned tasks within stipulated timeframes while maintaining 100% quality.
• Follow rule‑based processes for defined contribution and defined benefit operations.
• Document and standardize SOPs under guidance from process leads and US business partners.
• Update and maintain personal task sheets and related documentation.
• Handle exceptions by coordinating with process owners or leads.

Required profile

• Graduate (mandatory), preferably from a commerce background.
• 1‑3 years of experience, preferably in the US retirement industry.
• Willingness to work US shift timings across time zones.
• Strong verbal and written communication skills in English.
• Excellent typing accuracy, attention to detail, and time‑management abilities.
• Ability to work independently and demonstrate initiative.

Required skills

• MS Excel