Assistant Manager
EXL · Noida
Job description
About the role
We are seeking an Assistant Manager to support our business operations, particularly within defined contribution environments. The role demands high accuracy, timely delivery, and the ability to drive continuous improvements.
Key responsibilities
- Meet close deadlines while ensuring high accuracy and minimal rework.
- Balance quality, timeliness, turnaround time (TAT) and productivity standards across the team.
- Monitor and maintain team performance metrics to achieve operational targets.
- Identify and implement process improvement opportunities.
- Provide coaching and feedback to team members to enhance service quality.
Required profile
- Relevant business experience, preferably in defined contribution settings.
- Strong quantitative, data analysis and analytical abilities.
- Excellent oral and written communication skills.
- Ability to work independently with meticulous attention to detail.
- Customer service orientation, quality focus and empathy for effective coaching.
Required skills
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Published 1 month ago
Expires 8 hours from now
52 views · 0 interested
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EXL
Noida
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