ServiceNow TNI Architect – Senior Telecom Specialist

About the role

EY is looking for a highly skilled ServiceNow TNI (Telecom Network Inventory) Architect to design and implement telecom and network infrastructure solutions on the ServiceNow platform. The role requires deep expertise in ServiceNow telecom modules and a strong understanding of network inventory and telecom operations.

Key responsibilities

• Define end‑to‑end ServiceNow architecture for telecom/network inventory (TNI).
• Design scalable solutions using CMDB, CSDM, Discovery, Service Mapping and TSOM/TNI.
• Lead implementation of ITSM, ITOM and telecom modules.
• Model telecom/network services (L1/L2/L3, circuits, devices).
• Architect integrations with NMS, EMS, OSS/BSS systems.
• Ensure CMDB data quality, governance and reconciliation.

Required profile

• 10+ years of experience in ServiceNow architecture, development and telecom modules.
• Minimum two ServiceNow CIS certifications (CSACIS) and preferably telecom certifications.
• Proven leadership and mentoring ability to guide delivery teams.

Required skills

• ServiceNow ITSM, ITOM and CMDB.
• ServiceNow TNI, Service Mapping and Discovery.
• Integration expertise (REST, SOAP, MID Server).
• JavaScript, Glide APIs and Flow Designer.
• Data modeling and CSDM concepts.